FAQs

Beauty Paradise πŸ’„

Frequently Asked Questions

Are all your products original?

Yes β€” every item we offer is 100% original and authentic. We do not sell duplicates or counterfeit products.

Which brands do you sell?

We proudly offer trusted, high-quality brands including NYX, Flormar, Beaulis, and Golden Rose.

Are your products suitable for sensitive skin?

Most of our products are suitable for sensitive skin, but we always recommend checking ingredients if you have specific concerns.

Do you offer shade matching?

We currently do not provide shade-matching services.

πŸ›’ Ordering

How can I place an order?

You can order through our website, WhatsApp, or Instagram β€” whichever is easiest for you.

Do I need to create an account to order?

No account is required. You can check out directly.

Can I change or cancel my order?

Yes β€” you can modify or cancel your order within 24 hours after the confirmation call by contacting us on the same number.

🚚 Shipping & Delivery

Do you ship all over Egypt?

Yes, we deliver to all governorates across Egypt.

How long does delivery take?

After your confirmation call, delivery usually takes up to 3 working days.

What are your shipping fees?

  • Cairo, Giza & nearby governorates: 85 EGP

  • Upper Egypt: 90 EGP

  • El Sahel & coastal cities: 120 EGP

Do you offer same-day delivery?

Yes β€” Ismailia has same-day delivery.

πŸ’³ Payment

What payment methods do you accept?

We accept Instapay, Vodafone Cash, and Cash on Delivery.

Is Cash on Delivery available everywhere?

Yes β€” COD is available in all Egyptian governorates.

πŸ”„ Returns & Refunds

Do you accept returns or exchanges?

We do not accept returns or exchanges, except in the case of a damaged product.

What should I do if I receive something damaged?

Contact us immediately with photos, and we will take care of it right away.

πŸ’• Customer Support

Do you offer personalized product recommendations?

Yes! Message us on WhatsApp and we’ll suggest the products most suitable for your needs.

🎁 Extras

Do you offer gift wrapping?

Yes β€” our orders come with a flyer and a protective high-quality box, perfect for gifting.

Do you restock sold-out products?

Yes β€” we restock as soon as possible. You can sign up with your email to get notified when items return.